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      <image:title>Service Design - Experience design for new moms</image:title>
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      <image:title>Service Design - Experience design for new moms</image:title>
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      <image:title>Service Design</image:title>
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      <image:title>Service Design - Improving the Check In Time for Cardiac Issues at ERs</image:title>
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      <image:title>Service Design - Servicescape - Analysis of patient experience in OB</image:title>
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      <image:title>Service Design - Journey map for new moms</image:title>
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      <image:title>Service Design - Improving teamwork in the NICU</image:title>
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      <image:title>Service Design - Prototyping - Improving teamwork in the NICU</image:title>
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      <image:caption>Improving HCAHPS teamwork scores in the NICU.</image:caption>
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      <image:title>Service Design - COPD Education and Engagement framework</image:title>
      <image:caption>Ethnographic research helped us understand the needs of the patients in understanding their diagnosis, educational needs and how better to engage them.  -While at Carilion Clinic</image:caption>
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      <image:title>Service Design - Medication side effects hotline call center</image:title>
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      <image:caption>Holistic Field support program for Fluid Management, a paint dispenser and mixing company.</image:caption>
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      <image:title>Service Design - Equipment maintenance program</image:title>
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      <image:title>Service Design - Patient solution co-creation session</image:title>
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      <image:caption>Part of patient experience and engagement project that was part of a Population Health Management system-wide strategic effort to reduce readmissions.</image:caption>
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      <image:title>Service Design - Gaining empathy: COPD Patient Interview</image:title>
      <image:caption>Patient showing the equipment he uses every day to manage his COPD. Early interviews were held with over 60 patients to better understand their unmet needs and design services for them.</image:caption>
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      <image:title>blog - Why Mentoring Makes You A Leader</image:title>
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    <lastmod>2022-07-17</lastmod>
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      <image:title>what I do - Plan and tackle the strategy Creating a roadmap and/or strategy is critical to understand and outline how the product or service will grow, activate, and develop. I have experience developing strategies for new products and services in healthcare, consumer goods, manufacturing, and education ranging from curriculum design to change management and marketing.</image:title>
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