Experience design for new moms
Experience design for new moms
teal SD work description.png
Journey map for new moms
Journey map for new moms
Servicescape - Analysis of patient experience in OB
Servicescape - Analysis of patient experience in OB
Improving teamwork in the NICU
Improving teamwork in the NICU
Prototyping - Improving teamwork in the NICU
Prototyping - Improving teamwork in the NICU
Prototyping - Improving teamwork in the NICU
Prototyping - Improving teamwork in the NICU
NICU Bedside Book Exchange
NICU Bedside Book Exchange
Pulmonary Clinic program improvement
Pulmonary Clinic program improvement
COPD Education and Engagement framework
COPD Education and Engagement framework

Ethnographic research helped us understand the needs of the patients in understanding their diagnosis, educational needs and how better to engage them.  -While at Carilion Clinic

Service blueprint - Patient education and engagement
Service blueprint - Patient education and engagement
Patient engagement article
Patient engagement article
Medication communication program
Medication communication program
Medication communication program artifacts
Medication communication program artifacts
Prototypes - Medication Communication hotline
Prototypes - Medication Communication hotline
Medication side effects hotline call center
Medication side effects hotline call center
Customer support program
Customer support program

Holistic Field support program for Fluid Management, a paint dispenser and mixing company.

Equipment maintenance program
Equipment maintenance program
Equipment maintenance program
Equipment maintenance program
Journey mapping workshop artifact
Journey mapping workshop artifact
Patient solution co-creation session
Patient solution co-creation session